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Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibilities Event specialist handles a wide array of roles and responsibilities involving trade shows, concerts, sporting events, town fairs or any other event where public exposure of Smart products and services are possible. Event specialist develops schedules, plans and executes all Smart’s events throughout the year. • Support Event manager to update our annual event calendar • In charge of various administrative and management tasks like planning a venue, communicating with numerous kinds of personalities to decide event activities• Negotiate with organizers to ensure the sponsorship is carried out in the best interest for Smart and secure that Smart receives the maximum brand visibility• Ensure all events are carried out as per the timeline and it works as per schedule• Ensure that all events are carried out within the budget and Smart’s standard • Ensure there is appropriate coordination of all the related stakeholders and run through brainstorming sessions to come up with new and exciting ideas • Create marketing plans to market and publicize the event in a way to create event awareness, thus ensuring success of the event
Full Time | Phnom Penh | Junior Executive | Marketing/Business Development
Smart Axiata Company Limited (Smart) (Telecommunication)
- Strong management and observance to the whole team and working environment - Leading the Front Office team - Shift planning, organize and day by day management- Good at persuasive and encourage staff to work hard- Flexible in dealing with complaint and all type of the problem happen inside and outside the shop- Be able to give an immediate support to agent at anytime - Good at couching and training the subordinates- Well trained and know clearly about the product knowledge and system - Be creative and producing more activities in order to increase more monthly revenue- To lead and advice agents when they conduct the mistake - Complete all the assigned tasks by the manager as per management decision.- Strong at selling devices to achieve the target set from management- Supervises the work of a department. Recommends hiring of new employees, transfers, promotions, performance management.- Selects, develops, and evaluates personnel to ensure the effective and efficient operation of the function - May manage systems and procedures to protect departmental assets - Supervisor need to respond on Wing Cash, Cash Daily operation and Stock report Hold morning and afternoon briefing.
Full Time | Phnom Penh | Junior Executive | Secretarial
Smart Axiata Company Limited (Smart) (Telecommunication)
This position is responsible to launch, manage and develop a new innovative service for Smart. With Fixed Broadband offering, enable Smart to become the preferred supplier of consumer services for Home connectivity and entertainment. Identify and implement (a range of) CPE's/devices to best support the product portfolio and collaborate to bundle the most preferable content offerings. Liaising with other CMO, CIO and Network departments to secure a successful implementation of the agreed product road map. Support the sales teams to deliver on commercial targets. Ownership and delivery of the business plan. Desired mindset of an ideal candidate: thinking as one would be a CEO for this product, full 360 degree involvement. + Job Responsibilities - Analyze competitive products and product roadmap.- Analyze local and worldwide fixed broadband market landscapes and competitive environment (Understands competition's weaknesses).- Generate new ideas for the evolution of Smart's fixed access products.- Ensure products are planned and key capabilities are shared and communicated to delivery departments (CIO/CTO/Digital).- Coordinate product development with engineering, field teams and develop products based on their feedback. - Work with customers, partners, internal field personnel and prospect to develop and always evolve the product requirements.- Write requests for enhancement, product requirements, concept papers and product descriptions for product enhancement.- Support preparation of product presentations to sales people and/or any other stakeholders.- Evangelize the advantages of replacing ADSL connectivity with alternative fixed access solutions from Smart.- Educate and train internal and external groups on product positioning and key product USPs. - Support field teams in overcoming customer objections, performs/coordinate root cause analyses, update product requirements accordingly.- Oversee the innovation and improvement of the product as well as the day-to-day product activities in such a way that ensures that the product is constantly evolving to meet needs of consumers. - Ensure that necessary steps are being taken to make any modifications that are being made in the product or strategy in order to bring out the best results for the business- Actively source for new areas for the Product, filters and proposing to CMO and other CxO next innovative products to be launched.- Definite the product, support in configuration, orchestration of the UAT and ensuring product quality. - Prepare and orchestrate service configurations; ensure correctness of charging and functionality of all defined product attributes.- Ensure all customer journey stages are properly addressed: information discovery, activation, in-life-management, re-newal and that the same are available in all channels of a customers' preference. - Perform product quality tests and periodical market surveys in order to ensure customer feedback is properly captured and valued .- To Organize and inspire of the Go To Market for the Fixed Broadband products.- Work with Marketing teams to create and review the creation of data sheets, printed manuals, and other training and GTM materials.- Based on market insights, prepares the right ideas in order so that product gets delivered with the right and inspired GTM plan. - Work closely with the marketing team, monitors and steers the GTM preparation.- Based on field insights, advises on the key channels and the right media for the successful GTM . - Ensure KPIs are measured on weekly basis and actions are taken so that business plan KPIs are achieved.- Coordinate stakeholders (Smart shops and other channels) to communicate product benefits in order so business plan targets are fulfilled. - Influence the business’s product strategy, ensures Smart makes informed decisions in order to achieve the business plan for the Product.- Other tasks are assigned by line manager.
Full Time | Phnom Penh | Senior Manager | Top Management
Smart Axiata Company Limited (Smart) (Telecommunication)
Job Purpose:To Manage and Monitor Distributor performance, coordinate with cross department to achieve the best result To initiate dealer program for all Dealer in MarketTo produce a precise report of both Distributors and Dealers performance.Job Responsible: •To monitor all distribution channel and sale target oriented•To ensure all information are accurately recorded and cross-checked before report•To work cross department in order to support all distributor•To produce a precise daily, weekly and monthly report regarding distribution performance •To support all Dealers and settle all related problem related to Smart Business •To produce trade letter, memo and sales agreement as required by manager•To manage the team well in order to achieve the best result as well as good team workAny other tasks as assigned by manager
Full Time | Phnom Penh | Senior Executive | Top Management
Smart Axiata Company Limited (Smart) (Telecommunication)
• Managed and Lead central region team to ensure team deliver revenues increment and new subscriber.• Shop visit route plan & sales strategy initiative• Managed and control to ensure team execute the task as per route plan set• Ensure 100% product availability at all Smart Spot in central region• Convince all Smart Spot dealers to recommend smart, convert competitor subscriber to Smart and up sell. • Control on Smart Spot to ensure the shop ambiance is follow guide line.• Ensure public
Full Time | Phnom Penh | Senior Executive | Top Management
Smart Axiata Company Limited (Smart) (Telecommunication)
Job Purpose:1.Develop and implement sales & distribution strategy for Traditional / dealer channels and Event Sales in line with the national sales & distribution strategy.2.Lead ,manage and monitor Channel and Event sales team to deliver company’s sales target 3.Ensure the necessary infrastructure and processes to deliver brand, sales, trade and consumer programmes 4.To provide Leadership, vision and direction Job Responsible:1.Develop and implement sales and distribution plan in line with both regional and national strategies2.Manage goals and KPIs for distributors / partner and direct reports; and track ongoing results to en-sure that objectives in terms of subs, revenue, sales growth, availability and visibility are achieved.3.Establish close working relationship with all trade partners, namely distributor, dealer and partner, in order to gain company’s objective.4.Manage the implementation of brand, trade and sales programs based on consumer and trade level.5.Effectively and efficiently manage sales team and distributor team through coaching, motivation and staff development. 6.Explore and identifying on any business opportunities.7.Acting as an ambassador and role model for Company‘s business.8.Ensure regional Sales & Distribution team works in accordance to code of conduct and all corporate guidelines9.Complete all other activities assigned by the supervisor as per management decision
Full Time | Phnom Penh | Senior Executive | Sales-Corporate
Smart Axiata Company Limited (Smart) (Telecommunication)
Job Responsibility: - Welcoming & treating customers in a most friendly and patient manner- Supervises the day-to-day operations of the Smart Shop- Maintains high standards in customer service- Maintains high standards of visual merchandising (displays)- Ensures Team comply with Company policies and procedures- Ensures Team are well presented and in full uniform at all times- Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.- Controls daily cash collection/reconciliation, petty cash and banking- Conducts team meetings and coordinates operation/performance reviews- Lead front office team –work shift controlling, organizing day-by-day management- Register and handle customer’s problem & complaints- Offering immediate support and solution to customers with issues and complaints facing- Defining customer handling processes and procedures, training and information providing to staff- Ensuring accurate reports, statistics, quality control, and staff peak performance- Fulfill the works in compliance with the corporate procedures and instructions- Conduct the gaps and mistake report done by front office agents and finalize how to make it better- Monitoring front office group performance and take appropriate measurements with target setting.
Full Time | Oddor Meanchey | Junior Executive | Top Management
Smart Axiata Company Limited (Smart) (Telecommunication)
Job Responsibilities: - Coordinating with related Department in receiving and returning of Sim card, Scratch card, Devices and other Accessories- Issuing SIM card and Scratch card from warehouse according to Purchase order, Contract and Memo- Controlling Devices and accessories operation both inbound and outbound and ensure that IMEI number, quantity, specification, model name and color are correct with Good received Note or Transfer Note- Monitoring warehouse location whether there're enough space for storing new arriving inventory- Handling day to day solving issues submit from related department- Filling hard copy related documents and submit to manager for reviewing- Reporting any error or damage goods after receiving from related partner to manager- Performing other tasks as required by manager.
Full Time | Phnom Penh | Junior Executive | Logistics/Supply Chain
Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibilities:. Identify and develop both retail and wholesale roaming business. Design and prepare retail and wholesale production specifications of roaming business. Set up roaming architecture and find potential vendors such as SS7, GRX, DCH, FCH & Hubs. Draft and process roaming agreements & IOT addendums. Collaborate with Partner Relationship Team on the Roaming service launches strategy. Oversee daily roaming operation including IREG, TADIG and roaming partners. Ensure roaming Roadmap is implemented efficiently. Be a main contact point for roaming aspects with related departments, roaming partners, vendors and GSMA. Monitor and drive financial performance including Steering managment. Provide accounting assistance on A/R and A/P verification. Closely control HUR reports and identify potential roaming frauds. Prepare daily, weekly and monthly roaming reports. Follow GSMA rules and regulations to ensure compliancy. Work on new business opportunity to grow revenue. Perform ad-hoc work from time to time as required by management.
Full Time | Phnom Penh | Junior Executive | General/Cost Accounting
Smart Axiata Company Limited (Smart) (Telecommunication)
Job Responsibilities I. PREPAID PRODUCT CREATION, PERFORMANCE ANALYSIS & DEVELOPMENT Research and Analysis: • Research and analyze market conditions• Identify key competitor and consumer trends• Articulate market requirements and opportunities• Identify opportunities for new product/tariff innovation and current product/tariff enhancement• Work with research regarding product/tariff developmentProduct Planning and Management: • Determine new product/tariff specifications, packaging, and other solutions that move consumers from time to time• Define the long term strategy of the product/tariff and create road map• Prepare product document necessary to launch a new product/tariff including Product Concept Paper, Business Case Proposal and Product Development Document (PDD) containing and product use cases to drive correct product implementation• Develop pricing strategies and product policies• Negotiate with suppliers or other related third parties• Oversee future product development• Manage and communicate with cross functional teams to get things done properly and timelyProduct Marketing• Develop product marketing plan and event campaigns to generate product awareness and demand• Plan product launch• Liaise with MARCOM and sales team to help promote/sell product effectively and efficiently• Support sales and marketing with the necessary product knowledge and technical expertise• Conduct product presentations• Develop sales tools and sales training material• Supply sales with latest research and marketing information to help them close the gap and hit the right target• Implement marketing plan in conjunction with all departments• Drive ongoing improvement in sales and profitabilityCustomer and End-User Support• Manage product-related support, feedback and inquiries from users• Co-ordinate market research to track customer and end-user feedback• Monitor product inventory• Use market feedback to inform product refinements and ongoing development• Perform other tasks as required by superiorII. CUSTOMER LIFE CYCLE MANAGEMENT:• CLM Campaign development, planning, and forecasting• Study, analyse, and understand on customers behaviour in order to offer the right campaigns to different kinds of subscriber• Prepare Business Case/PDD, Product Go to Market planning & other proposals• Coordinate with inter related sections to get all information/requirement in order to deliver the good campaigns for the right segments• Coordinating with cross-functional teams on new campaigns launch such as training and after sales service• Ensure new campaign has been developed and tested properly before the launch• Customer lifetime management (churn prevention & longevity)• Develop usage campaign (increase more usage by up sale & cross sale existing products and other campaigns such as reload and, lucky draw … etc.)• Coordinate with vendors or third parties when requiredPerforming other tasks as required by superiorDimensions: Financial Impact: . Prepaid subscriber base & by tariff. Revenue by Tariff and breakdown. Lifetime Value of Subscribers.
Full Time | Phnom Penh | Senior Executive | Top Management
Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibiliies 1. Strategy creation and planning- Strategics and develop digital marketing plan as part of the overall go to market strategy- Take the lead to achieve integrated marketing approach- Measuring and reporting on the performance of all digital marketing campaigns- Create positive synergy between “media buy agency”, “social media management agency” and “website development agency”- Manage the process of planning, execution and delivery to ensure that campaigns are delivered on time, on budget and within scope to customer expectation of quality including monitoring and bench-marking of KPIs and performance measurement - Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels- Effectively use the existing and develop new digital partnerships to maximize Smart’s online presence and customer engagement.2. Digital execution:+ Media Buy:- Manage and plan digital marketing budget- Plan and create innovative ideas and creative content for effective digital media placement to drive engagement- Identify trends and insights and optimize spend and performance based on the insights- Explore and execute creative campaigns to position Smart and the leader in digital sphere- Review (stay up to date) new ways of advertising to keep Smart as the forefront of developments in digital marketing.+ Social Media:- Plan and create creative content to drive engagement on social media- Plan campaigns to drive brand/product awareness and positioning- Identify trends and insights and optimize spend and performance based on the insights- Actively engage in social media to understand and engage conversations with the consumers for better insights on consumer’s opinion on the brand/products- Review new technologies (features) to keep Smart as the forefront of developments in social media.+ Website:- Managing the redesign of Smart’s websites to improve the usability, design, content and conversions- Derive strategy to drive online traffic to Smart’s websites- Track conversion rate and visitor’s reports to make improvements to the websites.
Full Time | Phnom Penh | Senior Executive | Top Management
Westec Corporation (Telecommunication)
** Purpose : Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.** Responsibilities : - Answer telephone, screen and direct calls - Take and relay messages- Provide information to callers- Greet persons entering organization- Direct persons to correct destination- Deal with queries from the public and customers-- Ensures knowledge of staff movements in and out of organization- General administrative and clerical support- Prepare letters and documents- Receive and sort mail and deliveries- Schedule appointments- Maintain appointment diary either manually or electronically- Organize meetings- Tidy and maintain the reception area
Full Time | Phnom Penh | Junior Executive | Customer Service
Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibilities - Ensure all IT systems operate 24x7 with minimum possible interruptions. - Monitor and pro-actively support the systems. Initiate timely expansion, optimization and upgrades of the systems. Run the systems at the highest efficiency.- Administration, configuration, management and maintenance of Windows domain, DNS, DHCP, web, Proxy, FTP, file-, printer-, mail- and other Windows and Linux-based servers;Call-center and office PABX system management.- Deal with virtualized environment;- Ensure anti-virus and spam protection;- Support running of SAN and NAS storages;- Periodical backup of server systems;- Monitore and manage server performance (processor, memory, hard drives etc);- Submission of failed and broken units (servers, storages etc) under warranty to suppliers, coordination with service partners;- Daily support of internal Smart users via IT helpdesk in terms of IT support;- Daily tracking of RRD graphs for servers load, checking hardware alarms and applying preventing measures to mitigate possible problems;- Maintaining of diagrams of the entrusted systems;- Proposing ideas towards unification, simplification, modernization and automation of the systems.- Other relevant tasks assigned by Manager.
Full Time | Phnom Penh | Junior Executive | Clerical/Administrative
Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibilities - Acquisition, management and development of indirect distribution channels and POSM (mobile phone shops, dealers, retail facilities, etc.) recruit shop sign and light box.- Maintaining and developing relationship with dealer via visiting, telephone calls and emails, meeting. Making accurate sales volumes.- Coordination of merchandising and marketing activities with partners.- Recording sales and order information and sending copies to sales office.- Reviewing own sales performance and other tasks assigned by manager.
Full Time | Banteay Meanchey | Junior Executive | General/Cost Accounting
Smart Axiata Company Limited (Smart) (Telecommunication)
+ Job Responsibilities:. Ensure retail and wholesale roadmap is implemented efficiently. Control rates and routes for both retails and wholesales. Provide accounting assistance on A/R and A/P verification. Define commercial strategies for both retail and wholesale. Be a central contact point with related departments, partners and vendors. Prepare daily, weekly and monthly KPI reports. Perform ad-hoc work from time to time as required by management. Closely monitor and analyse the market for both retail and wholesale business for Int' Voice & Int' SMS. Identify and develop both retail and wholesale business for Int' Voice & Int' SMS. Design and prepare retail and wholesale production specifications for Int' Voice & Int' SMS.
Full Time | Phnom Penh | Junior Executive | General/Cost Accounting

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