1、Technical support for Core Network product such as MSC, MGW, HLR，GGSN，SGSN and etc., including site survey, installation, commissioning, integration, upgrading and maintenance.2、On-site technical support with ZTE engineers / customer engineers, and provide customer guidance and technical training.3、Be responsible to handle the technical problems occur in the network into the call center and report troubleshooting support to customer.4、Take charge equipment engineering PAC & FAC, Cut-over, Monitoring and emergency troubleshooting.5、On-site technical support with customer engineers, provide customer guidance and technical training.6、Conduct other tasks assigned by head of department.
Full Time |Phnom Penh |Junior Executive |Top Management
1、Assist contract delivery team to set up project quality organization and quality control model (including the quality control in outsourcing parts)2、Plan and target project quality, and decompose target to every sub item groups and key posts. Quality planning should include environment, health and safety content.3、Organize to collect related construction standards and acceptance standards from customers, local countries and companies, to standardize project quality (acceptance standards) and implant it in the outsourcing contract.4、Organize demonstration site building and complete project quality standards.5、Organize project teams to run internal training in specifications, standards and engineering quality controlling, emphasize requirements of key quality assurance points in engineering stage, and proceed as required during construction, to ensure the project quality meet customer requirement. 6、Organize engineering quality checking and process auditing, focus on monitoring project implementation of requirements of quality assurance points, push subcontractor to do 100% self-check, and track and supervise the implementation of conditions of every quality target, with early warning in time. 7、Instruct and supervise the construction and operation of related engineering quality works by the engineering quality management system.8、Take the lead in implement project safety standards and regulations, examine subcontractor, supervisor, manger and QC; and check the compliance of acceptance and deliverables files. 9、Push project measurement, evaluate the project regularly, communicate with the person in charge of the project periodically to increase and achieve the target.10、Launch customer satisfaction degree evaluation regularly, track and close customer issues, analysis report and take corrective and protective measures.11、Summarize the application and improvement of engineering quality management, form project team quality management discs report.
Full Time |Phnom Penh |Junior Executive |Quality Control/Assurance
-Management of Dormitory and vehicle-To purchase office supplies-Management of invitation and visa-Organize company teambuilding and other activities-Attendance management-Document management, maintaining document control and filing systems-Other tasks which be arranged by manager
Full Time |Phnom Penh |Junior Executive |Secretarial
• Maximize sales, achieve targets and contribute to the growth of sales• Take possible action to maximize the sales opportunity in different area if required• Provide excellent customer services for NTC products and services• Implement questioning skills to explore customer needs• Update all sales activities, potential customer profile and collect customer profile
Full Time |Phnom Penh |Senior Executive |Top Management
• Maintain contact and build relationships with customers• Call, visit and follow up customers to make new sales• Provide excellent presentation to prospected• Collecting, analyzing, evaluating and accounting the information in order to increase productivities of sales.• Achieve and exceed monthly target• Complete relevant sales and marketing tasks
Full Time |Phnom Penh |Non-Executive |Sales-Corporate
•Develop job adverts before putting them out on different advertising platforms. Prepare job announcement and posting to all recruitment channels (websites, Facebook, agencies etc). Follow up recruitment status for each vacancy. •Assist for any recruitment activities or events (career fair, career presentation at universities etc.).•Headhunting, attracting new talents match with the job requirement.•Identify and approach suitable candidates and perform applications screening•Conduct selection process, by interviewing applicants, reviewing their test and certificates, manage all steps until hiring process•Arrange shortlisted candidates to take relevant assessment, mark and record results accurately to contribute to the recruitment decision.•Ensure that recruitment is filled base on the deadline of manpower request.•Manage and update candidate’s profile database.•Weekly update about recruitment status to the manager.
Full Time |Phnom Penh |Non-Executive |Human Resource
-Troubleshooting telecom network and internet problems as well as diagnosing and figuring out software/hardware faults-Work closely with engineer team to maintain and facilitate customer in good service-Other task related with technical supporting
Full Time |Phnom Penh |Junior Executive |Maintenance
-Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations-Prepares call center performance reports by collecting, analysing, and summarizing data and trends.-Prepare reports for different departments or upper management-Collect and analyse call center statistics-Assume responsibility of budgeting and tracking expenses-Ensure that all employees follow the company’s best practices for call center management and operation-Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.-Coaching, and motivating people at pace.-Ensuring that all staff are kept informed of legislation, new working practices and technological changes.-Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction-Ensure proper recruitment, training, staffing and technology to handle call volume, contractual requirements and interviewing of new members.-Providing reports on various aspects of staff performance to other members of the management team and upper management.-Manage and organize staffs monthly schedule-Fully comply and respect Company Policy & internal regulations -Other duties as assigned
Full Time |Phnom Penh |Junior Executive |Top Management
Assist in identify, setting up sales strategy• Set up sales plan in order to archive sales target for the team required by the company. • Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly and annual basis.• Support, motivate staff member to achieve individual and team target• Supervise daily work of sales staffs• Build up good relationship with Staff member in order to keep improving working condition.• Negotiate or assist in negotiation with key customers in order to improve the pricing (cost structure)• Monthly, Quarterly and Annual Market update report on new services, competitors, business opportunities, etc• Immediate reporting of important issues (service, operational, HR) to direct management level, propose solutions where possible• Handling of key accounts, prospects Other duties reasonably relating to this positio
Full Time |Phnom Penh |Non-Executive |Top Management
1. Assist to MIS Manager / CTO2. Making proposal, work flow3. application development base on the company needs4. co-work with the other team5. Manage the system team and database team6. Manage and Trouble shooting on the Billing system, Radius, Server, Storage
Full Time |Bavet |Junior Executive |Top Management
•Manage and maintain transmission network, service delivery and service quality assurance and operation and maintenance of ip and transmission network, ip core and access network level;•Provision and activate the services offering customers;•Faulty identification of network problems, and fast rectification by coordinating with vendors/suppliers/fields engineers/contractors;•Monitor, maintain service availability for customer;•Restore service as quickly as possible to minimize impact customer’s business;•Manage network operation healthy and securely;•Operation and maintenance alert system to response incident on time;•Ensure network quality and minimize impact customers businesses;•Day-to-day technical operation activities and support customers;•Network technical support for customers 24x7 hours;•Receive, document and record all incidents notification in system;•Troubleshoot and escalate ticket to higher level for customers and network issue;•Communicate and facilitate with other department, local & international partners;•Ensure network performance for customers business continuity;•Closely monitor network operation and follow up with customers with specific time for incident;•Research new technologies and plan for any upgrade•Any other related tasks as assigned by line manager
Full Time |Phnom Penh |Non-Executive |Telesales/Telemarketing
** Main responsibilities:* Technical position:- Plans network installations by studying customer orders, plans, manuals, and technical specifications,- Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexers, cable trays* Gender Male/Female* Field IT- Telecommunication* Working time - Morning: 08:00 – 12:00 ; Evening: 13h30 – 17h30* City/province Work at Metfone head office
Full Time |Phnom Penh |Junior Executive |IT-Network/Sys/DB Admin