** Reports To : Cargo Sales & Services Supervisor** Key responsibilities:1. Flight Operations- Loading Plan Arrangement: Prepare loading plan for GHA to uplift to Aircraft (A/C) as per reservation system- Monitor assigned flights – Ensure that cargo is uplifted as booked and resolve any discrepancies to ensure a quality product is delivered- Raise reports for assigned flights – Ensure accurate reporting of cargo weights, timings and discrepancies in order to support other business areas- DG checks and NOTOC preparation – Ensure DG checks conducted as per regulations, and that NOTOC is accurately prepared to ensure safety of operation- Post flight checks and filing – Ensure that all documents tally, and file all necessary documents for future reference- Manuals and policies – Keeping up to date on all changes for manuals and policies and ensuring that work done complies with all SOP and guidelines at all times for a safe and secure operations - Weight and balance duties for Freighter – Ensure maximum uplift of cargo on freighter aircraft whilst ensuring the aircraft trim is within safe limits and all set standards and safety policies are adhered to- Ramp supervision – Attend unloading and loading activities and ensure that company safety and security requirements are met, and loading/unloading is conducted in a expeditious fashion- Raise GHR report: Ensure accurate reporting of Cargo weights, timings, units, and discrepancies to nominated addresses- OTP: Ensure OTP maintained, but not at the expense of safety. 2. Ground Handling Agent (GHA) Supervision- Build-up – Ensure ramp handling agent does build-up as per load plan and set standards- Late cargo / no-shows – Ensure GHA informs the team of any late cargo or no-show cargo so that it can be resolved before flight departure- Flight finalisation and LCID – Ensure GHA accurately complete the LCID and finalise the flight on time- Tag flights – Monitor the amount of cargo sent from each down line port and offload as per established priority if needed. Monitor all tagged flights to ensure that LCID reflects the correct cargo destination.- Warehouse checks – Conduct warehouse checks as necessary to ensure correct build-up, examine potential pilferage cases etc.- Training – Ensure that GHA are trained and information is shared with them such that they can perform their tasks as per the SLA and provide good service to the port3. Customer Service- External customer inquires – Investigate and respond to external customer inquires in a prompt, courteous and efficient manner. These inquires may take the form of email, phone or walk in- Internal customer queries – Investigate and respond to internal customer inquiries in a prompt, courteous and efficient manner. These inquires may come from other ports, departments or office colleagues and may take the form of email, phone or SITA message- Damaged cargo or tracing cases – Investigate all damaged cargo and tracing cases and ensure GHA or our team follow up with all parties concerned- Assist sales and reservations – Provide any assistance to ensure that sales/reservation activities are covered on weekends or after office hours. Including performing CCA, reservations and bookings and load planning for flights.4. Administration and Self-Development- Perform administrative tasks such as report filing for post-flight reporting, raising reports to document irregularities, taking minutes during meetings with GHA/suppliers and team meetings, refuelling the ramp vehicle and keeping it clean and tidy etc.- Actively participate in own development plan by discussing with supervisor on areas for growth and learning and taking the initiative to improve and do better. Attend all required training courses and bring back areas of learning to be applied to the job at hand.
Full Time |Phnom Penh |Junior Executive |Customer Service
1. To implement corporate sales plan and strategy, maximize sales performance.2. To drive implementation of target setting, sales call planning, performance monitoring, corporate fares preparation and looking for new prospects.3. To develop sustainable relationship with corporate accounts with all levels (Administrative staff/ travel manager & and key traveler in the companies traveling Hong Kong and beyond in China, Japan and rest of the world & their appointed travel agents).4. Quarterly review corporate performance.5. Prepare Sales reports.
Full Time |Phnom Penh |Junior Executive |Sales-Corporate
- To manage and control expenditure within the approved budget- Plan and manage the resources and team effectively to ensure the efficient running of department in line with operations procedures so results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to.- To ensure safely / security and organizational procedures are all adhere by the third party Ground Handling Agent (GHA) at all times.- Ensure that the GHA provides handling services to Malaysia Airlines flights are in accordance with the agreed Service Level Agreement (SLA) and the billing charges are correct as agreed in the agreement.- Maintain good and effective working relationship with GHA and Airport Authorities.- Ensure all the mandatory manuals are available and they are accessible and updated at all times.- Attend all meetings with GHA staff, Airport Authority, Government Agencies and Airport Operations Committee (AOC) as and when required and to update Regional Head the developments and issues at station.- Liaise with other departments in respective stations to ensure smooth handling of Malaysia Airlines passengers and aircraft e.g. Operations Control Centre, In-flight operations (Catering), MASKargo, Engineering, Ramp , services providers/customer airlines, airport authority, local civil aviation and government agencies.’- Compliance to occupational health, safety and security at all times.
Full Time |Phnom Penh |Junior Executive |Customer Service