• listen and handle customer’s queries and complaints via face-to-face, phone calls and written communication, chat.• Explain the service and provide level 1 support• Escalate customer’s queries, complaints, and problem to related team to solve• Report and alert on network backbone status• Document and track customer issues, complaint and queries on given reporting system and follow up• Prepare and send daily/weekly/monthly report to Customer Service Supervisor• Train to other colleagues• Guarantee 24/7 service
Primary Functions/Responsibilities：*To implement all policies, activities, procedures as relevant and required by the group. *To undertake any and all duties and responsibilities as so instructed by the superior.Your key responsivities shall cover finance and accounting functions of the Companies that may be assigned to you:-Assist in handling full set or accounts and ensure timely preparation of monthly accounts and financial statement.-Perform details checking on all documents submitted from all department to ensure completeness, accuracy and timelines with approved supporting documents.-Prepare reports, Statistics and analysis detailing financial results.-Assist in the preparation of the medium-term cash forecasting process and reporting the cash requirements.-Coordinate and liaise with other departments on all accounting matters and resolve queries/problems arise.-Responsible for all activities in the account payable/receivable function. Ensures timely payments of vendor invoices and expense vouchers and maintains accurate records and controls report. Manages collection activities such as sending follow-up inquiries, negotiating with pass due account.-Handle audit, taxation (including VAT) and banking matters besides ensuring compliance with laws and regulations of relevant authorities.-Assist in implementing effective internal controls and maintain proper accounting records.-Assist in internal and external audits, including monthly or ad-hoc physical stock count, cash count, chip count etc.-Ensure compliance with relevant Acts, Laws, directives and guidelines issued by the regulatory bodies and the Company’s internal policies and procedures.-To carry out any other duties as and when instructed by the management from time to time.
Full Time |Bavet |Senior Executive |General/Cost Accounting
-Minimum 2 or 3 years experiences with related work.-Good in English, speaking and writing, knowing Vietnamese or Chinese is advantage.-High responsibility and commitment.-Good in communication and teamwork mood.-Good experience with Casino field.-Good in organizing skill and making plan.-Self-reliant and hard working. -Must be able to work independently. -Be patient, friendly, flexible, honest, and hard-working. -Computer literacy in Microsoft Word, Excel power point.