- Calling and following up with outstanding customers for payment- To ensure on time collection from customers.- Prepared & estimate cash collection weekly and monthly- Do plan for collection monthly and weekly- Maintain and keep document related to client term and credit form- Drive vehicles to visit clients and deliver bills or monthly client statement to clients. - Received payment and post amount paid to customer account.- Persuade customer to pay amount due on credit accounts or non payable cheque - Record information about financial status of customers and status of collection efforts- Arrange for debt payment or establish repayment schedule base on customers financial situation- Locate and notify customer of delinquent account by mail , telephone, or personal visit in order to solicit payment- Confer with customer by telephone or in person to determine reasons for overdue payment and to review the terms of sales, service or credit contracts.- Advise customers of necessary actions and strategies for debt repayment.- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.- Liaise with lawyer or authority to take action for bad clients.- Stock control- Some administrative job assign by management.
Full Time |Siem Reap |Junior Executive |Secretarial
JOB TITLE : Customer Service Officer REPORTING TO : Senior Executive – Customer Service DEPARTMENT : Operations and ITLOCATION : Siem Reap PURPOSE OF THE ROLE- To serve and fulfill the needs of walk-in customers and agents including refer to them to sales desk, process/collect premium (where sales is made at the sales desk) as well as dealing with walk-in customers and agents. Job Responsibilities- Handle simple complaints and enquiries from walk-in customers and agents and ensure that all pending, complex cases and complaints are escalated to supervisor/manager and relevant sections and follow-up promptly- Collect premiums (initial and renewal) from customers and agents - Receive and check requests of policy alterations e.g. address, telephone number, policy profiles etc.- Attend to and fulfill policy enquiries by customers and persuade customers to remain their policies- Receive documents for claims and others from customers or agents.- Identify sales lead and refer customers or sales lead to the appropriate front line sales e.g. sales desk, life insurance specialist (LIS) or agents- Perform other duties as required by the Senior Executive/Supervisor.
Full Time |Siem Reap |Non-Executive |Customer Service
(01 Position Based in Siem Reap)*Key Responsibilities:-Generates and prepares statistical data, reports and graphs that will aide the Agency Manager inthe development of tactical interventions -Coordinates and organizes sector activities and events -Prepares and customizes reports and updates on both sector and national sales promos -Monitors budget and expenses of the sector -Pre-screens contracting kits of new recruits -Conducts periodic training / orientation for staff of agency intermediaries -Conducts periodic training / orientation for staff of agency intermediaries -Tracks and maintains logistics and supplies of the sector -Coordinates with other business units in the tracking of special projects / initiatives that impact the sector -Prepares monthly letters / correspondences to agents and leaders.
Full Time |Siem Reap |Non-Executive |Clerical/Administrative
Raffles Grand Hotel d'Angkor
(Hotel / Resort / Travel)
• Consistently offers professional, engaging and friendly service • To oversee and manage daily tasks which are carried out in a professional and competent manner.• To ensure that all actions are recorded and duties to enable continual improvement and minimize repeat tasks.• To assure consistent, high quality fabrics, furnishes and equipment which satisfy customer expectations for comfort and functionality.• To manage all aspects of life systems equipment.• To resolve immediately guest concerns, as well as the underlying causes to increase guest satisfaction.• Maintain highest standards for the maintenance and safe operation of issued tools and equipment.• Manage and maintain requirements and keep systems in top operating condition.• To work in conjunction with the Health and safety manager in ensuring that all Safety health and environmental issues are addressed timorously.• To manage and control the company’s budgets to an acceptable and pre-set standard.
Full Time |Siem Reap |Junior Executive |Other Engineering
• Maintain contact and build relationships with customer• Call, visit and follow up customers to make new sales• Provide excellent presentation to prospected customers• Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.• Achieve and exceed monthly target• Complete relevant sales and marketing tasks Benefits:• Basic Salary• High Individual Commission• Team Commission• Mobile Credit and Gasoline• 18 Days Annual Leave• Professional Training• Building Business Concept.
Full Time |Siem Reap |Fresh/Entry Level |Sales-Corporate