Retail Manager is in charge of all activities follow up and development related to retail stores.
1.Management and Operational responsibilities:
Retail Manager is in charge of ensuring proper sales performances across Bodia dedicated stores in Phnom Penh by closely controlling and correcting the actions of his sales team members.
- Sales operations
o Increase and monitor boutiques traffic by:
Implement partnership (commissioning) with tour agencies, tour guides, tuktuk drivers…
Create loyalty program for expats, local organization etc…
Combined promotion with Spa (ex: buy $?? And get free foot massage at Bodia Spa…)
Develop the boutique promotion towards Khmer public. (Facebook advertising, List down frequent clients and communicate with them…)
o Branding image control and animation.
Constantly control the branding on displays and the selling places proper maintenance in the line of the brand values.
Implement corrective actions and / or training to ensure a constant brand proper representation. Implement the modifications or promotions decided in cooperation with management
o Stock level supervision
Follow up with stores supervisors about stock level optimization.
o Payment collection
Ensure an efficient and secured cash management control and collection and delivery to accounting team.
o Performance monitoring
Monitor sales breakdown, promotion performances, clients’ statistics (foot flow, origin, requests, complains…) and establish improving strategies. Provide monthly analysis on outcomes of statistics.
- Workshop organization
Define the goal of each workshop,
Prospect customers and introduce the workshop by explain benefits, prices and interest.
Choose the right location and establish the object of each session
Lead to workshop and entertain the participants: by getting everyone involved, knowing perfectly the topic.