RESERVATION AGENT

133

Salary Offered

View Salary

Negotiable

Job Type Full Time
Job Function Hotel/Tourism
Position Level Junior Executive
Working Day 6-day work/week
Working Hour Office Hour
Location Phnom Penh
Posted Date 07 Oct 2019
Closing Date 06 Dec 2019
Working Experience < 2 years
Qualification Certificate (Diploma)
Preferred Gender Any
Age 18 - 35
Salary Offered

View Salary

Negotiable

  • English
1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all packages plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Determines room rates based on the selling tactics of the hotel.
8. Prepares letters of confirmation.
9. Communicates reservation information to the front desk.
10. Processes cancellations and modifications and promptly relays this information to the front desk.
11. Understands the hotel's policy on guaranteed reservations and no-shows.
12. Processes advance deposits on reservations.
13. Tracks future room avail abilities on the basis of reservations.
14. Helps develop room revenue and occupancy forecasts.
15. Prepares expected arrival list for front office use.
16. Assists in preregistration activities when appropriate.
17. Monitors advances deposit requirements.
18. Handles daily correspondence. Responds to inquiries and makes reservations as needed.
19. Makes sure that files are kept up to date.
20. Maintains a clean and neat appearance and work area at all times.
21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
22. Walk around with the client and ensuring that they secure whatever services they are in need of.
23. Getting information about areas of interest in order to target more clients in particular seasons.
24. Making arrangements for clients travel programs.
25. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
26. To be aware of all front office procedures and assist with reception duties when required.
- High school diploma.
- Flexible working hours.
- Previous hotel-related experience desired. Experience in Hotel software and their functionalities.
* Interested applicant please summit CV through E-mail : info@queenmansion.com
* Please feel free to contact to Tel: 012262362/015262362.
* Address: #178, st460, Sangkat Toul Tompong Phnom Penh.
Company Name Queen Mansion Apartment
Registration No HR
Industry Hotel / Resort / Travel
Location #178, st460.Sangkat Toul tompong1​, Phnom Penh
Contact Person HR Department

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