Client Services Representative

327

Salary Offered

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$201 - $500 USD

Job Type Full Time
Job Function General Work
Position Level Junior Executive
Location Phnom Penh
Posted Date 05 Sep 2017
Closing Date 01 Jul 2022
Working Experience < 2 years
Qualification Bachelor's Degree
Preferred Gender Any
Age 23 - 50
Salary Offered

View Salary

$201 - $500 USD

  • Khmer,
  • English
The Client Services Representative (CSR) is responsible for building and maintaining strong relationships with current and newly enrolled clients. The CSR is accountable to ensure that each client has a “5-star” learning experience and becomes a repeat client. The CSR is also responsible to constantly cross-sell additional products and learning solutions to existing clients. Job Functions:1.Ensure that newly enrolled clients have a seamless learning experience from enrollment to completion. 2.Facilitate the completion of client enrollment forms and the course preparation checklist. 3.Daily contact existing clients via phone call, email, SMS, face-to-face meeting, video, etc. to ensure that all their needs are met prior to course delivery and after course delivery. 4.Contact existing clients on a regular basis to cross-sell additional learning solutions and produce repeat business. 5.Build strong relationships with existing clients through frequent and systematic contact to build brand loyalty and client satisfaction. 6.Organize and facilitate CLPD “Alumni” events and assist the leadership team to develop alumni benefits. 7.Keep all existing client records organized, easily accessible, and up-to-date. 8.Assist with CLPD marketing activities and events both on campus and in the community.9.Report on cross-selling effectiveness and provide feedback to CLPD Administration. 10.Contribute to ongoing product improvement and development through client observation and obtaining client feedback. Interested candidates should submit a current CV, cover letter, and two (2) professional references to w.naramore@aupp.edu.kh. References will only be contacted for applicants who are short listed.
Qualifications:Language: Native Khmer speaker. Good knowledge of English (both spoken and written). Education: Bachelor’s degree (preferable) in business related field.Experience: A minimum of one (1) year experience in sales, marketing, or customer-service rolesOthers: 1.Excellent people skills, patience, and persistence.2.Solid experience in B2C sales3.Competent in Microsoft Office applications4.Strong organizational skills and able to keep clear records5.Strong understanding of phone and email etiquette.
Company Name Center for Leadership and Professional Development
Industry Education / Training
Location #50, Street 315, Toul Kork District, Phnom Penh
Contact Person William Naramore
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