The Client Services Representative (CSR) is responsible for building and maintaining strong relationships with current and newly enrolled clients. The CSR is accountable to ensure that each client has a “5-star” learning experience and becomes a repeat client. The CSR is also responsible to constantly cross-sell additional products and learning solutions to existing clients. Job Functions:1.Ensure that newly enrolled clients have a seamless learning experience from enrollment to completion. 2.Facilitate the completion of client enrollment forms and the course preparation checklist. 3.Daily contact existing clients via phone call, email, SMS, face-to-face meeting, video, etc. to ensure that all their needs are met prior to course delivery and after course delivery. 4.Contact existing clients on a regular basis to cross-sell additional learning solutions and produce repeat business. 5.Build strong relationships with existing clients through frequent and systematic contact to build brand loyalty and client satisfaction. 6.Organize and facilitate CLPD “Alumni” events and assist the leadership team to develop alumni benefits. 7.Keep all existing client records organized, easily accessible, and up-to-date. 8.Assist with CLPD marketing activities and events both on campus and in the community.9.Report on cross-selling effectiveness and provide feedback to CLPD Administration. 10.Contribute to ongoing product improvement and development through client observation and obtaining client feedback. Interested candidates should submit a current CV, cover letter, and two (2) professional references to email@example.com. References will only be contacted for applicants who are short listed.